General Terms and Conditions of Sale
1) SCOPE:
The general terms and conditions of sale presented heirein are intended to define the contractual relationship between Cristalgemme, represented by KOBY Hervé (self-employed business person) and the customer.
- SIRET reg. no.: 75183154600013
CRISTALGEMME
4 Boulevard de l'europe
54500 VANDOEUVRE LES NANCY CEDEX
– E-mail: contact@cristalgemme.com
– Phone: (+33) 07.81.83.25.90
Any puchase through this Website implies the unconditional customer’s acceptance of these general conditions of sale.
2) REGISTRATION:
Any person ordering on the site Cristalgemme (represented by KOBY Hervé) must register to complete the ordering process.
The registration and finalisation of the order result, consequently, in the acceptance of the general terms of sale.
The technical means of our Website allow the customer to preview an order summary. The customer can check the basket items and modify the content of his order at any time.
Cristalgemme (represented by KOBY Hervé) is not responsible for the consequences resulting from input errors made by the customer during the registration process, which could lead to delivery issues.
3) PRODUCTS:
All products displayed on the Website www.cristalgemme.com are sold within the limits of available stock.
An accurate technical description is provided for every product (origin, size, weight, quality).
Particular care was given to the quality of pictures and videos in order to represent each item sold by Cristalgemme (represented by KOBY Hervé) as accurately as possible.
4) ORDER:
The sale of any item purchased through this Website only becomes effective after the sending of a confirmation e-mail by Cristalgemme (represented by KOBY Hervé).
In the event of non-payment by a customer or of a dispute related to the payment of a previous order, Cristalgemme (represented by KOBY Hervé) reserves the right to cancel said order at any time.
5) PRICE:
All prices displayed on Cristalgemme are in VAT.
But as a self-employed business person, Mr. KOBY Hervé is exempt from the payment of VAT (VAT not applicable, art. 293 B of the CGI).
The prices set on Cristalgemme (represented by KOBY Hervé) are subject to modifications at any time. Obviously, only the price applicable at the moment of order will be kept and stored in the system.
6) DELIVERY:
Cristalgemme (represented by KOBY Hervé) is committed to shipping the items ordered and paid by the customer within 3 days.
The delivery time varies according to the country of destination.
Cristalgemme (represented by KOBY Hervé) undertakes to dispatch the items within the 15 days following the order payment.
For any order stored and confirmed by Cristalgemme (represented by KOBY Hervé) whose delivery time exceeds 30 days, the customer may require the reimbursement of his order by registered letter with ackowledgement of receipt.
To ensure the best possible delivery service and guarantee the satisfaction of our customers, all products are shipped by priority registered letter with notice of receipt.
Should the letter or the parcel be damaged during shipment, the buyer has to submit a claim to the carrier within 2 business days following the date of receipt.
Shipping costs are at the customer’s expense.
7) WITHDRAWAL:
According to article L.121-20 of the French Consumer Code, the buyer has a withdrawal period of 7 days from the date of receipt of order.
During this period, the customer can send the item(s) back without penalty and without any justification to Cristalgemme (represented by KOBY Hervé), in its original packaging, by registered letter with notice of receipt.
After receipt of the letter or the parcel by Cristalgemme (represented by KOBY Hervé), the reimbursement becomes effective within a period of 30 days. Only the shipping costs for returning the items will be borne by the customer.
The customer must imperatively send the items back by registered letter with notice of receipt. Should the parcel be lost during shipping, Cristalgemme (represented by KOBY Hervé) declines any liability and will not provide any reimbursement.
8) TERMS OF PAYMENT:
Payments will be made:
- by PayPal (secured).
- by Paysite-cash (secured).
9) ORDER TRACKING:
Every purchase contract will be archived during a period of 10 years. This period shall start as from the order confirmation via e-mail by Cristalgemme (represented by KOBY Hervé).
10) LIABILITY:
Cristalgemme (represented by KOBY Hervé) cannot be held liable for any material or physical damage caused by an improper use of the products sold on its Website.
In case of an improper performance of a transaction, the amount of the damage cannot exceed the value of the customer’s registered order.
In the event of a dispute, the NANCY courts would be solely competent.
11) WARRANTY:
Pursuant to the Law 78-17 of the 6th January1978 relating to computing, files and civil liberties, the processing of personal data has been declared to the CNIL, the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés).
Cristalgemme (represented by KOBY Hervé) agrees not to reveal to third parties any information regarding its customers.
The customer can, at any time, modify and correct his personal informations or unsubscribe on the Website cristalgemme.com